Contact Us
City Store
Shop 1, 89 York Street, Sydney NSW 2000
Tel: (02) 9262 1588 / Fax: (02) 9262 1737
Email:
santana@txcomputer.com.au
Auburn Store
Bell Tower, Unit 8, 191 Parramatta Rd (Entry via Adderley St), Auburn NSW 2144
Tel: 02 9648 0055 / Fax: 02 9648 3077
Email:
steve@txcomputer.com.au
Trading Hours
Monday - Friday: 9:00am - 5:30pm Saturday: 10:00am - 3:00pm
(Except Public Holidays)
Company Info
TX Computer Solutions is a family run business established since 1994, providing service to consumers, business / corporate clientele and government agencies. Besides being a retail store, TX is also a wholesaler, extending our services to other retailers and IT Consultants. We specialize in computer hardware, custom systems, networking solutions, notebooks, peripherals and upgrades.
At TX, we understand the importance of customer service. We offer customers professional advice, customised solutions to meet their individual requirements and excellent after sales support.
We enjoy close working relationships with the manufacturers and suppliers of all leading brands in the industry. This ensures that we get timely information, good product/technical support and competitive pricing for all the latest products available in the IT industry.
With the implementation of this online purchasing system, now you can price up your system or parts order, all from the comfort of your home or office. Purchases can be picked up from one of our two stores or delivery can be organised also (for a small additional delivery fee).
For more information in regards to the procedures involved for online purchasing, please contact one of our friendly sales consultants.
Payment Methods
Cash Payment
All prices listed or quoted are cash prices only.
Accepted payment methods include Cash, Eftpos transactions with Debit cards, or Bank Cheques. Personal or Company Cheques require a clearance period of 3 working days.
Payments by Direct Deposit are to be deposited into the account below:
WESTPAC BANK Wetherill Park/ BSB: 032 349 / ACCOUNT: 212 926
Credit Card Payments
Payments by VISA and Mastercard incurs a 2% processing fee.
American Express or Diners Cards are not accepted.
Leasing Options
Leasing options are available with Flexirent and Rentsmart.
Please contact us for further information.
Return Policy
We gladly exchange goods purchased from TX provided that the following conditions are met:
- Exchange must be done within 7 days of Invoice date
- Goods to be exchanged must be in brand new condition with all packaging, drivers and manuals intact. Some items (for example CPUs) can not be exchanged after packaging has been opened. Please confirm with the sales consultant if in doubt.
- The original Invoice issued with the purchase must be presented as proof of purchase. Exchange will not be given without a valid Invoice from TX.
We do not refund for incorrect choice or unwanted purchases. Please make all purchase decisions carefully. In the event that a product was faulty upon purchase, (that is, it is found to be faulty within 7 days of invoice date) then the product shall be replaced with a new unit. If a replacement unit is not available at the time, we will endeavour to order a replacement unit as soon as possible. We can not guarantee that a replacement unit will be available immediately (especially if the item is not a commonly stocked item). If the product is found faulty after this 7 day period, then the product will be subject to normal warranty procedures. Please refer to our Warranty Policy for more information.
Warranty Policy
Most hardware (including CPU, motherboard, memory, video cards, sound cards, and peripherals) are covered by a limited one year manufacturer's warranty (return to base, except when otherwise stated). This warranty covers products that become faulty during the first year from date of invoice, resulting from normal use. If the product is tampered with, abused, or becomes faulty due to misuse or negligence, the warranty will be void.
Monitors come with 3 years manufacturer's warranty. Some manufacturer's offer pickup and delivery, while others require you to take it to their nearest service centre. Please check with the manufacturer to determine the exact type of warranty that is offered with the product. Alternatively, just ask our consultants.
Warranty Procedures
If a product becomes faulty, (and it is still within the warranty period) you will need to bring it into one of our stores with the original invoice. We will book it in for RA and give you an RA slip for reference. Our technicians will then test it and if confirmed that the product is faulty, we will send it back to the manufacturer/distributor for repair/replacement. When we receive the repaired/replaced unit back from the manufacturer, our technician will contact you and advise you that the product is ready for pickup. This usually takes about two weeks, but depending on the nature of the problem and availability of the item, it could be quicker or possibly take longer. We can not guarantee that repairs/replacements be provided within a specific time frame because there are many factors involved that is beyond our control.
Warranty for LCD Monitors
LCD monitors are usually covered by a 3 years manufacturer's warranty. However, due to the nature of LCD monitors, it is a widely acknowledged fact that pixel problems can occur and different manufacturers have different 'Dead Pixel Policies'. If your LCD monitor has bright or dead pixels (whether it is upon arrival or after a period of time) and the number of them present is within that particular manufacturer's 'Dead Pixel Policy', then the unit is not considered 'faulty' and is hence not qualified for repair/replacement under warranty. For more information about the 'Dead Pixel Policy' that applies to a specific LCD monitor, please contact the manufacturer or talk to our sales team.
